Volunteer Manager

As the Volunteer Manager, you will manage the daily operations of the volunteer team. You will lead, coach, and mentor volunteer team members foster a spirit of performance excellence with a focus on providing great experiences for Grand Rapids Public Museum guests and building strong relationships with business partners in a fast-paced environment. You will also be the visionary that will help lead the volunteer department into the future.

Basic Qualifications

  • A self-starter who enjoys making day-to-day operational decisions in line with guest, team member, and financial expectations.
  • Able to foster, build and maintain relationships to best communicate and interface with guests, volunteers, partners, vendors, leaders, and peers in other lines of business as a point-of-contact for day-to-day operations.
  • Empowered to inspire, recognize, monitor performance, coach and develop volunteer team members.

Skills and Experience

  • Minimum 3-5 years of experience working closely with volunteers in a museum or similar setting
  • Minimum 1-2 years of leadership experience
  • A visionary leader able to benchmark new and unique ways of including volunteers in the guest experience
  • Knowledge of museums, large attractions, or theme parks and a passion for delivering outstanding service experiences
  • Experience with Volgistics volunteer management software
  • Successful volunteer recruitment and retention experience
  • Experience creating and maintaining training programs for new and existing volunteers
  • Demonstrated problem solving and decision-making skills
  • Demonstrated strong written and organizational skills with attention to detail
  • Proven ability to function effectively in a team environment
  • Demonstrated strong computer proficiency within a Windows environment
  • Must have full work availability

Education: Bachelor’s Degree - Business, Human Resources, Non-Profit Management, Communications, Museum Studies, Theatre

Physical Demands: The ability to lift up to 30 lbs.

Work Environment: Professional, creative setting with friendly public interaction.

Job Type: Full-time

Required education:

  • Bachelor's

Required experience:

  • Leadership: 2 years
  • Volunteer Management: 3 years

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