Digital Product Support Specialist

Van Andel Education Institute is seeking to hire a full-time Digital Product Support Specialist. Van Andel Education Institute (VAEI) is a nonprofit institution committed to creating classrooms where curiosity, creativity, and critical thinking thrive. VAEI is transforming science education by offering student programs, professional development, and instructional tools that bring inquiry-based learning to life and engage students in thinking and acting like scientists.

As a Digital Product Support Specialist, your main responsibilities will be:

  • Providing customer service and support to student, teacher and school administrator users of VAEI instructional tools and support systems in ways that support the mission and goals of the Institute.
  • Perform ongoing operational support and maintenance, through the identification, repair, and delivery of identified enhancements to web-based services in support of student programs and teacher professional development offerings.
  • Serve as the first point of contact and provide limited support for VAEI staff use of office and instructional hardware and software.
  • Coordinate the delivery of additional support for VAEI Staff use of hardware and software with Van Andel Institute’s Information Technology department.

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