Business & Operations Analyst

The Business and Operations Analyst is primarily responsible for developing a centralized repository data warehousing structure for all YMCA databases to provide reporting and business intelligence to the organization. Responsibilities include providing the oversight and analysis of all association wide statistical modeling and analytical support, membership and program growth opportunity comparisons, enrollment reviews, business trends, and analysis on where opportunities/market changes are occurring.

 Principal Activities

  • Leads Association efforts to ensure the appropriate collection, integrity, and use of enterprise data, with an emphasis on membership and program data
  • Manage the ongoing development and operations of a business intelligence architecture that enables fact-based decision making, ad-hoc analysis, and insight generation
  • Collaborate with departments and end users to identify needs and opportunities for improved data management and delivery; Communicate complex concepts and solutions to achieve stakeholder consensus regarding proposed technical solutions and business process changes
  • Updates and educates relevant Y staff on organizational data collection, storage, querying, and reporting procedures
  • Manages continuous system enhancements and overall improvements process changes to support standards and policies
  • Manages and compiles standardized system definitions, business processes, and key documentation
  • Executes projects to improve data quality, visibility, and use
  • Develop and maintain policies, best practices, procedures and guidelines necessary to effectively administer a data warehouse and business intelligence solution


  • A bachelor’s degree or equivalent experience is required; a concentration in business operations, information systems or technology is preferred
  • Must possess 2-3 years of experience as an analyst or 3-5 years within YMCA or non-profit operations
  • Core knowledge of Microsoft BI technologies, including the Microsoft Office Suite
  • Must possess a proven ability to quickly establish credibility, trust, & support within all levels of organization is required
  • Strong collaboration and communication skills as well as a successful track record of working with executives and cross-functional teams is required
  • Must possess excellent organizational skills, be proactive, and have the ability to manage multiple responsibilities. Must be comfortable working in a fast-paced, dynamic environment and committed to meeting deadlines and creating and improving processes
  • Must possess demonstrated skills in analyzing enterprise data warehouse and business intelligence systems, including the integration of data from various sources
  • Demonstrated knowledge of BI analytical reporting tools including data discovery solutions or similar dashboard and scorecard reporting of real-time data
  • Must possess the ability to work with various stakeholders translating business requirements and desired outcomes into a sustainable and measurable analytics/reporting solution

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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