Housing Resource Specialist

The Housing Resource Specialist, under the supervision of the Program Manager, is responsible for providing Strength Based Housing Services to persons experiencing a housing crisis or homelessness. This role works with participants throughout the housing process for their assigned program/grant. The Housing Resource Specialist has regular interactions with their Project Lead to ensure effective service delivery complying with contract and agency requirements. This role promotes the agency’s mission and philosophy through upholding established guidelines, policies and procedures.

Essential Functions

  • Provide comprehensive Strength Based Housing Services as outlined in the Housing Resource Specialist guidebook
  • Assess individual and family participants housing status and determine eligibility for program and service needs
  • Maintain participant case files confidentially and in compliance with contract and agency requirements
  • Collect and report program data; input data into Homeless Management Information System (HMIS)
  • Provide participants with program parameters; explain process and answer any questions
  • Review participants responsibilities within program
  • Offer problem resolution options for participants with property owners
  • Assist participants in locating, securing and maintaining housing of their choice through the strength based model and program guidelines
  • Act as liaison between property managers/landlords and participants
  • Ensure rental properties meet Housing Quality Standards and are appropriate for participants
  • Facilitate supportive service activities for participants that promote achievement of goals and objectives, utilizing strength-based housing plan
  • Provide advocacy for participants; support, problem resolution, and identify resources
  • Attend team and staff meetings
  • Offer support and solutions for grievances brought by participants; Partner with Project Lead and/or Program Manager
  • Utilize Project Lead as a resource when working with challenging situations
  • Responsible for quality of services provided
  • Participate in staff meetings and trainings
  • Facilitate group events, trainings and consulting to participants to support income and self-sufficiency goals
  • Remain up-to-date on grant guidelines, renewals and standards to ensure timely implementation of changes
  • Participate in on-call rotation as needed
  • Other duties as assigned


  • Organizational Skills
  • Communication
  • Staff/Client Focus
  • Discretion
  • Detail Oriented
  • Providing Motivational Support
  • Foster Teamwork

Required Qualifications & Experience

  • Bachelor’s degree in related field or 3 years of related experience
  • Ability to interact with people of a diverse background
  • Ability to work independently and as part of a team
  • Strong communication skills both written and verbal
  • Strong organizational skills and attention to detail
  • Proficient in Microsoft Suite applications
  • Valid Driver’s License

Preferred Qualifications & Experience

  • Knowledge of Housing First strategies and philosophy
  • Experience working with HUD programs or grants
  • Experience in non-profit organization

Work Environment

The Housing Resource Specialist primarily works in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machine, file cabinets and printers. May be required to travel to community events, housing inspections, off-site trainings or other events as assigned.

While performing the duties of this job the employee is regularly required to talk, hear, sit, stand, walk, use hands & fingers, reach and lift up to 25lbs unassisted.

Job Type: Full-time

Required experience:

  • Case Management: 1 year

Required education:

  • Bachelor's

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