This seasonal position coordinates the daily activities of the teen volunteer program. This position will communicate with animal staff, education staff and event staff who utilize the teens on a daily basis to properly divide duties and give the teens a well-rounded educational experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinates daily activities for Teen Volunteers. This includes scheduling and communicating with other zoo staff to determine department needs and assignments. Create and oversee teen tasks to ensure that activities are staffed appropriately on a daily basis.
- Establish and oversee the Teen Volunteer conservation initiative for the season.
- Follow established program curriculum to ensure personal and professional growth for the program participants throughout the summer.
- Follows established protocols and policies to ensure personal safety, safety of co-workers and visitors, as well as program animals while coordinating, assisting, and delivering educational programs throughout the zoo.
- Facilitates interactive exhibits & activity stations in the Zoo.
- Maintains a high level of communication with all departments of the Zoo to provide the best visitor experience possible.
- Maintains high standards of professionalism while representing the Zoo.
- Other miscellaneous tasks as directed by the Visitor & Animal Program Department.
- Ability to interact positively and appropriately with coworkers, supervisors, managers, Zoo patrons, contractors, concessionaires and members of the general public with diverse cultural and socio-economic backgrounds.
- Superior customer service aptitude with ability to demonstrate a friendly, outgoing, and welcoming demeanor capable of drawing in visitors for educational program opportunities.
- Enthusiasm about zoos and conservation.
- Ability to speak before public and groups of people. Prior experience with public speaking is a plus.
- Ability to work holidays and weekends as required.
- Comfortable interacting with and handling program animals and able to tolerate exposure to animal dander, animal wastes and other zoonotic contaminants
EDUCATION and/or EXPERIENCE
- Experience working with or leading teenagers is preferred.
- High School Diploma or GED.
- Must be a minimum of 18 years old.
- Must be able to speak, read, and write English fluently.
- Incumbent will work in various environments both inside and outside and may occasionally be exposed to inclement weather; pollen, mold, dust, dirt and other airborne contaminants; and temperature variations.
- Must be able to work in somewhat close proximity to exotic and domestic animals and tolerate exposure to animal dander, animal wastes and other zoonotic contaminants
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- While performing the duties of this job, the associate is regularly required to remain active for an entire shift, standing, sitting, walking, and climbing stairs.
- The employee must occasionally lift and or move up to 20 pounds.
- Must have sufficient mobility with or without assistive devices to access all areas of outdoor and indoor attractions at the Zoo.